A well-reputed company in Kuwait is recruiting for the role of Contact Center Agent in this role, your tasks will include but not be limited to:
- Take inbound and handle/solve customer queries and issues.
- Perform necessary outbound calls for solving customer issues or any other requested job.
- Handle calls in line with customer service protocols and ensure a high level of customer satisfaction.
- Ensure data is entered correctly into systems and all data requirements are captured.
- Handle customer concerns by taking detailed information and logging customer service complaints.
Job success factors
- High levels of customer satisfaction
- Accurate data inputting
- Effective handling of customer complaints and escalation
Education & experience
- Diploma degree in relevant discipline
Experience
- 1 to 2 years of experience in customer-facing roles
Knowledge:
- Knowledge of security processes
- Systems knowledge and system interrogation
- Knowledge of data capture
Job Details
| Posted Date: | 2020-09-24 |
| Job Location: | Kuwait |
| Job Role: | Customer Service and Call Center |
| Company Industry: | IT Services |
Preferred Candidate
| Career Level: | Entry Level |
| Nationality: | United Arab Emirates; Bahrain; Djibouti; Algeria; Egypt; Iraq; Jordan; Comoros; Kuwait; Lebanon; Libya; Morocco; Mauritania; Oman; Palestine; Qatar; Saudi Arabia; Sudan; Somalia; Syria; Tunisia; Yemen |
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