Jobs in Kuwait - career in Kuwait - vacancies in Kuwait-Call Centre Team Leader - Sharq Investment Company-Jobs in Kuwait - career in Kuwait - vacancies in Kuwait
Job Purpose:
Supervises and leads a team of agents. Communicates company goals, online sales procedures, and deadlines to team. Motivates team members and assesses performance. Provides help to management, including hiring and training, and keeps management updated on team performance. Ensures the Company provides a professional, reliable and efficient call centre service to effectively meet the increasing customer orders.
Principal Accountabilities:
- Schedule weekly /monthly time table for agents ensuring availability of adequate number of agents for peak time orders.
- Escalate as appropriate, complaints and suggestions from clients to concerned management for timely remedial action. Follow up on timely refund of cancelled /returned orders.
- Receive / take down orders through phone calls and online. Ensure delivery address is correctly recorded including the customer mobile number, delivery date and time.
- Enter orders/invoices to the POS on the same day.
- Send copies of the orders/invoices to the Production Department for timely delivery.
- Forward hard copies of the orders/invoices to Finance department for receiving payments.
- Prepare daily and monthly report of sales/orders (for online and calls received separately).
- Any other tasks as advised by the direct manager
Job Details
| Posted Date: | 2020-07-15 |
| Job Location: | Al Kuwait, Kuwait |
| Job Role: | Customer Service and Call Center |
| Company Industry: | Financial Services |
Preferred Candidate
| Career Level: | Mid Career |
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Jobs in Kuwait - career in Kuwait - vacancies in Kuwait-Call Centre Team Leader - Sharq Investment Company-Jobs in Kuwait - career in Kuwait - vacancies in Kuwait
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