Jobs in Kuwait - career in Kuwait - vacancies in Kuwait-Call Centre Agent - Sharq Investment Company-Jobs in Kuwait - career in Kuwait - vacancies in Kuwait
Job Purpose:
Call Centre is one of the main sources of sales income as customers prefer to buy more and more online and through phone calls . The role of Call Centre Agents therefore is important as the Company is to provide a professional, reliable and efficient call centre service to effectively meet the increasing customer inquiries / orders.
Principal Accountabilities:
- To receive / take down orders through phone calls and online. Ensure delivery address is correctly recorded including the customer mobile number, delivery date and time.
- Enter orders/invoices to the POS on the same day.
- Send copies of the orders/invoices to the Production Department for timely delivery.
- Forward hard copies of the orders/invoices to Finance department for receiving payments.
- Prepare daily and monthly report of sales/orders (for online and calls received separately).
- Receive customer complaints if any, and report to the management.
- Any other tasks as advised by the direct manager
Job Details
| Posted Date: | 2020-07-15 |
| Job Location: | Al Kuwait, Kuwait |
| Job Role: | Customer Service and Call Center |
| Company Industry: | Financial Services |
Preferred Candidate
| Career Level: | Entry Level |
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Jobs in Kuwait - career in Kuwait - vacancies in Kuwait-Call Centre Agent - Sharq Investment Company-Jobs in Kuwait - career in Kuwait - vacancies in Kuwait
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