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Jobs in Kuwait - career in Kuwait - vacancies in Kuwait-Operations Manager (Home Delivery & Call Centre) - Home Delivery Company (Food/ Non Food)-Jobs in Kuwait - career in Kuwait - vacancies in Kuwait
- Determine Operational Strategies by Conducting Needs Assessments, Performance Reviews, Action Plans & Cost/ Benefits Analyses.
- Accomplish Organization Goals by Accepting Ownership for Accomplishing New & Different Requests; Exploring Opportunities to Add Value to Job Accomplishments.
- Identify and evaluate existing technologies; Requirements; Specifications, & Production, in line with Co Policy & Procedures & State Laws.
- Contribute/ Connect Info Analysis to Company Objectives.
- Develop Call Centre Databases, Design User Interfaces & Develop/ Execute plans.
- Maintain & Improve Call Centre Operations by Monitoring System Performance.
- Identify & Resolve all Related Problems; Teams, Operational & Couriers.
- Monitor System Audits, Processes with Continuous Improvements.
- Accomplish Call Center HR Objectives by Recruiting, Selecting, Orienting, Training, Assigning, Coaching, Counseling & Disciplining staff.
- Administer Scheduling Systems & Ensure Couriers Work Schedule is Always Updated to the Business Needs/ Requirements.
- Assist in Exploring Business Expansion and Opportunities.
- Plan & Review Compensation Actions While Implementing Company Policies & Procedures.
- Estimate Call Centre Requirements, Prepare Annual Budgets; Schedule Expenditures; Analyzing Variances; Initiate Corrective Actions.
- Prepare Call Centre Performance Reports by Collecting, Analyzing, and Summarizing Data and Trends.
- Maintain Equipments by Evaluating & Installing Equipment; Developing Preventive Maintenance Programs; Calling for Repairs; Evaluating & Implementing Upgrades.
- Maintain Professional and Technical Knowledge by Tracking Emerging Trends in Call Centre Operations Management.
- Keep an Eye on Competitors in the Local and Regional Markets.
Job Details
| Posted Date: |
2020-06-23 |
| Job Location: |
Hawali, Kuwait |
| Job Role: |
Management |
| Company Industry: |
Call Centers & Customer Care Outsourcing |
Preferred Candidate
| Career Level: |
Management |
| Gender: |
Male |
| Degree: |
Bachelor's degree |
Jobs in Kuwait - career in Kuwait - vacancies in Kuwait-Operations Manager (Home Delivery & Call Centre) - Home Delivery Company (Food/ Non Food)-Jobs in Kuwait - career in Kuwait - vacancies in Kuwait
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