• Auditing the daily work and practices of all the Customer Service Team and assure that all their work applies to the Customer Service SOP guidelines
• To provide support to all team members, when needed
• Ensuring the team members are effectively providing information to customer in a prompt manor
• Responsible for organizing tasks between team members, according to business requirements
• Accountable for coordination team shifts, leaves and vacations.
• Handling inbound and outbound calls
• Handling complaints with its different aspects and full coordination over it with the concerned department (Sales or Operations Depts.)
• Meeting up with customers to resolve major issues, if required.
• Daily work reports.
• Coordination with other departments on all your daily aspects of work in the department
• VIP customers handling
• Working on internal policies and communication to ensure excellence.
• Developing / enhancing processes to facilitate and standardize all work-related tasks.
• Having direct contribution to promote sales and help sealing deals when necessary.
- Will be responsible for planning, organizing and executing Telephonic Sales, and reaching out to existing and potential customers.
Job Details
| Posted Date: | 2020-03-28 |
| Job Location: | Al Kuwait, Kuwait |
| Job Role: | Customer Service and Call Center |
| Company Industry: | Other Business Support Services |
Preferred Candidate
| Career Level: | Mid Career |
| Nationality: | United Arab Emirates; Bahrain; Djibouti; Algeria; Egypt; Iraq; Jordan; Comoros; Kuwait; Lebanon; Libya; Morocco; Mauritania; Oman; Palestine; Qatar; Saudi Arabia; Sudan; Somalia; Syria; Tunisia; Yemen |
| Degree: | High school or equivalent |
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