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Jobs in Kuwait - career in Kuwait - vacancies in Kuwait-Call Center-Team Leader (Outbound)-Jobs in Kuwait - career in Kuwait - vacancies in Kuwait
- Responsible to generate leads and maintain accuracy of lead classification
- Listen and evaluate recorded or real-time calls handled by agents through system and always maintain optimum Service Level Agreement (SLA)
- Oversight & monitor both inbound/outbound calls handled by agents and provide on the spot necessary coaching if gaps occur
- Prepare KPI s for agents to control & perform their responsibilities efficiently
- Ensure accuracy of information about products, promotions, services, procedure and system provided by agents to customers
- Checklist should be maintained while evaluating calls and provide feedback to the agent
- Provide necessary training to assigned agents if they require improvement in handling calls
- Consolidate the reports and submit to Management on periodic basis to facilitate brainstorming sessions
- Manage shift rotation of the assigned team
- Answer escalated incoming calls and assist customers in their specific enquiries
- Directs customer calls to the appropriate concerned person
Job Details
| Posted Date: |
2019-10-22 |
| Job Location: |
Al Kuwait, Kuwait |
| Job Role: |
Administration |
| Company Industry: |
Administration Support Services |
Preferred Candidate
| Career Level: |
Entry Level |
Jobs in Kuwait - career in Kuwait - vacancies in Kuwait-Call Center-Team Leader (Outbound)-Jobs in Kuwait - career in Kuwait - vacancies in Kuwait
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