-Keeping abreast developments and changes in customer service field by reading pertinent journals, attending meetings and coursesKeeping abreast developments and changes in customer service field by reading pertinent journals, attending meetings and courses.
-Collecting, and analyzing data/statistics to identify problems and opportunities for optimization and improvement, and propose solutions accordingly.
-Design/create Quality Management relevant report to analyze/monitor and support management.
-Visiting the below departments/units to insure that service quality requirements are met, such as branches, call center etc
-Support the monthly/quarterly assessment processes on the banks products and services.
-Visit frontline staff/area on a monthly basis and monitor service performance against the feature and weights agreed.
-Set achievable service targets for frontline staff/area and the bank, while follow up the development.
Job Details
| Posted Date: | 2019-10-24 |
| Job Location: | Hawali, Kuwait |
| Job Role: | Quality Control |
| Company Industry: | Banking |
Preferred Candidate
| Career Level: | Mid Career |
| Degree: | Bachelor's degree |
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