MAIN PURPOSE OF JOB
To perform a variety of tasks related to telecommunication system administration. This role provides technical support for all communication channels related to Messaging & Content Services that includes SMS, Roaming Services, Content Management, … etc., for all stakeholders as well as perform troubleshooting and monitoring of all related platform.
JOB OBJECTIVES
Handle the daily technical support for large corporate accounts (opening/closing, VPN creation, O&M for SMS connectivity issues).
Liaise with the Marketing Department to create new services for different messaging content providers based on a standard service description documents.
Provide technical support for bulk messaging system and maintenance of Quota, SMS and connectivity issues.
Support the functionality and operation of all VAS services with commercial and SP’s.
Exercise expertise and knowledge of VAS products and the product life cycle.
Manage the design, implementation and planning groups for VAS products and services.
Liaise with sectors and departments to effectively respond to customer requests and any internal queries in order to ensure smooth processing of transactions.
Contribute to the development of Technology (VAS) policies, procedures and guidelines and participate in overseeing their implementation to ensure that all procedural/legislative requirements are fulfilled while delivering a high quality and cost-effective service to internal customers.
Job Details
| Posted Date: | 2019-06-16 |
| Job Location: | Al Kuwait, Kuwait |
| Job Role: | Customer Service and Call Center |
| Company Industry: | Telecommunications |
Preferred Candidate
| Career Level: | Mid Career |
| Degree: | Bachelor's degree |
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