1. People Management:
Follow up shop team through conducting daily meeting to discuss sales achievement vs. target and distribute roles to reach objectives.
Train new and old team on how to handle customers in addition to product knowledge in terms of features and benefits.
Set shop team attendance schedules according to business needs ad follow up implementation.
Manage all inter shops transfers and communicate properly to area manager
Assess team performance and do the required PDP (Personal Development Plan) and assure training implementation.
Handle team grievances and disciplines
2. Sales Management:
Set targets for team daily/weekly/monthly.
Motivate team to achieve their individual and store targets, and determine top and low performers
Analyze shop and brand performance and take necessary action with approval from area manager.
Support all marketing activities
3. Customer Service:
Demonstrate six steps with outstanding customer service and be a role model for team.
Handle customer complaints.
Provide appropriate after sales service to all customers
Provide feedback to area manager about customer needs.
Ensure to keep all promises made to customer.
Enhance the customer service provided to customer through shop team
4. Stock Efficiency:
Ensure appropriate stocks of products are available
Conduct inventory of products as per standards and ensure accuracy
Ensure all transfers in and out are accurately recorded as per policy
Ensure appropriate quantities of bags and POS (Point Of Sale) display materials
Ensure stock safety (cabinets and stockrooms)
5. Product and Visual Merchandising:
Ensure team is aware of product and the brands handled and communicate features to customers properly.
Ensure windows displays, shop graphics and POS materials as per guidelines
Check products proper arrangement on the shelves and tables
6. Shop Administration:
Ensure all policies and procedures are followed properly
Ensure all financial and banking work is completed accurately
Ensure cleanliness, safety and security of store is given high importance
Ensure all returns, exchanges are made according to policy
Ensure right in-store-ambience and al furnishings and fixtures are maintained in accordance with maintenance team
Handle shop expenses vs. budget
Job Details
| Posted Date: | 2019-06-18 |
| Job Location: | Al Kuwait, Kuwait |
| Job Role: | Beauty and Fashion |
| Company Industry: | Retail/Wholesale |
Preferred Candidate
| Career Level: | Management |
| Degree: | Bachelor's degree |
To apply for this job click here
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