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Jobs in Kuwait - career in Kuwait - vacancies in Kuwait-Service Coordinator - Mercedes Benz - Al Mulla Group-Jobs in Kuwait - career in Kuwait - vacancies in Kuwait
- Greet customers on the phone in a friendly and professional manner.
- Ascertain customers’ needs and services by listening to customer's description of symptoms and clarifying description of problems in order to schedule service appointment.
- Check vehicle maintenance records; examine service schedules, communicate with the service department managers and service advisors to obtain any needed information to complete an appointment and satisfy the customer’s needs.
- Confirm scheduled appointments and re-schedule no show appointments and follow up post service contact with customer.
- Contact customers based on current marketing initiatives.
- Verify and update customer information in the database
- Verify warranty and service contract coverage by examining records and papers; explaining provisions and exclusions.
- Maintain good customer rapport by obtaining and providing contact telephone numbers; answering questions and concerns; arranging towing and temporary transportation.
- Maintain knowledge of how to process loaners, valet services and how to properly schedule these services.
- Meet or exceed targeted appointment goals & the targeted customer satisfaction index.
- Update job knowledge by participating in educational opportunities; reading manufacturers' publications.
- Enhance organization reputation by accepting ownership for accomplishing new and different requests and further exploring opportunities to add value to job accomplishments.
Job Details
| Posted Date: |
2019-04-10 |
| Job Location: |
Al Kuwait, Kuwait |
| Job Role: |
Customer Service and Call Center |
| Company Industry: |
Automotive |
Preferred Candidate
| Career Level: |
Entry Level |
| Degree: |
High school or equivalent |
Jobs in Kuwait - career in Kuwait - vacancies in Kuwait-Service Coordinator - Mercedes Benz - Al Mulla Group-Jobs in Kuwait - career in Kuwait - vacancies in Kuwait
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