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Jobs in Kuwait - career in Kuwait - vacancies in Kuwait-Service Advisor - Mercedes Benz - Al Mulla Group-Jobs in Kuwait - career in Kuwait - vacancies in Kuwait
- Approach, greet, and offer assistance to customers according to Mercedes-Benz brand image
- Perform vehicle inspection and assist in carrying out test-drives
- Recommend repair scope, service measures and provide customer with repair cost and related time estimates along with explaining the coverage of warranty and good will claims
- Provide customer mobility options during job order acceptance and actively promote further After-Sales services and products
- Coordinate with Workshop and Parts department in order to maintain commitments given to the customer and inform the customer promptly about possible changes
- Coordinate with the Quality Assurance team that the correct work has been performed according to Mercedes-Benz dealer standards
- Issue pro forma invoice and ensure that all relevant paperwork is completed according to Mercedes- Benz dealer standards
- Handover customer vehicle in a professional manner and explain the contents of the invoice
- Handle customer complaints as well as escalate special cases to Reception Supervisor
- Follow-up repair work over telephone and/or in writing to ensure customer satisfaction and provide customer feedback regularly to Reception Supervisor
- Provide detailed customer information across all departments as required and in line with information security regulations
- Facilitate updating of customer database and records with relevant After-Sales information
Job Details
| Posted Date: |
2019-04-10 |
| Job Location: |
Al Kuwait, Kuwait |
| Job Role: |
Consulting |
| Company Industry: |
Automotive |
Preferred Candidate
| Career Level: |
Mid Career |
| Degree: |
High school or equivalent |
Jobs in Kuwait - career in Kuwait - vacancies in Kuwait-Service Advisor - Mercedes Benz - Al Mulla Group-Jobs in Kuwait - career in Kuwait - vacancies in Kuwait
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