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Responsible for overseeing team of Administrators doing day to day operations of the IT computer systems, servers throughout the company ensuring 24/7 availability. Ensuring compliance to Information Security Policy, and reporting of security incidents.
KEY RESPONSIBILITIES:
Functional
- Take ownership for escalated issues, through to resolution.
- Co-lead and manage hardware/software selection, development, implementation, and/or the integration with other existing applications.
- Conduct system integration testing.
- Ensure timely response to work requests which include but are not limited to problem trouble-shooting, root cause analysis, executing scheduled changes, performance analysis, HW/FW maintenance, provide storage etc.
- Gather support requirements from clients, maintain inventory of supported environment and provide weekly reports on work activity.
- Manage systems maintenance and updating as necessary.
- Assure SLA compliance and proper systems operations.
- Ensue appropriate IT systems and documentation are maintained.
- Follow up on new emerging technologies, and recommending new solution tools for monitoring the systems devices.
- Be available to respond to user and colleague enquiries and escalations outside working hours.
People Management (same for all Team Leaders)
- Manage the workflow and resources of the team to meet targets in line with guidance from direct Manager.
- Coach, develop and motivate the team, both individually and as a group, including performance appraisals.
General (same for all Team Leaders)
- Ensure all Company and Department policies and procedures are followed.
- Follows IT standards and defined processes and policies for workflow using a systematic approach, to complete assigned tasks.
IT Security
- Implement and act in accordance with the organization's information security policies.
- Protect assets from unauthorized access, disclosure, modification, destruction or interference.
EDUCATION
- Bachelor Degree in Computer Science or an equivalent.
- ITIL Certified.
WORK EXPERIENCE (same for all Team Leaders)
- Minimum 6 years' experience in a related field.
- Preferably at least three years' experience leading a team of people
Other requirements
- Must be holder of valid passport. May be required to travel.
- Must be flexible to work in Shifts.
Join us and be a part of the Agility Way!
Job Details
Posted Date: 2019-04-10 Job Location: Kuwait Job Role: Information Technology Company Industry: Distributions and Logistics Preferred Candidate
Career Level: Mid Career
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Jobs in Kuwait - career in Kuwait - vacancies in Kuwait-IT Service Excellence - Team Lead - Agility-Jobs in Kuwait - career in Kuwait - vacancies in Kuwait
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