• IC agent must know how to handle & communicate with the all type of customers with the same level.
• IC agent must cope with stressed, angry and confused customers or callers. He must know how to deal with tasks like call backs, disconnects, call transfers, messages and holds.
• IC agent must use & follow the corresponding etiquette on the telephone in order to satisfy and please customers.
• Capability & ability to deliver knowledge on both products and services which will help to serve the customer and process customer’s calls
• IC agent must use specific skills related to questioning and listening in order to maintain an effective communication on the phone.
• Maintain correct customer’s information ( data entry)
• Process inbound calls: being able to classify the incoming calls and select proper process as per the following:
o Maintenance Calls: create service orders or check for the order status
o Complaint call: create customer complaint using CRM
o Enquiry call: provide information to the customer about our products and create lead using proper lead type.
• Conduct outbound calls to promote Eng. group products.
Job Details
| Posted Date: | 2019-01-21 |
| Job Location: | Al Kuwait, Kuwait |
| Job Role: | Customer Service and Call Center |
| Company Industry: | Engineering |
Preferred Candidate
| Career Level: | Entry Level |
| Nationality: | Kuwait |
To apply for this job click here
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