Deputy General Manager, Accessories plans and leads end-to-end Accessories business including procurement, supply, fitment and sales in a cost effective manner and achieve business results and profitability growth objectives, within the limits of authority laid down by the Business Director. Roles and Responsibilities includes:
Strategic:
Contribute in the formulation of strategic plans and budgets identifying the long- term direction for the Accessories business in order achieve business results.
Identify the strategic business and market trends, i.e. competitors and principals activities, customer’s behaviors, and ensure alignment of the various business components to these trends and formulate solutions to cope with market changes.
Participate in due diligence in order to assess the business implications for mergers and acquisitions and recommend solutions.
Operational:
Contribute to the planning of procurement, marketing and commercial activities, such as product mix, promotions, advertising, sales targets, pricing of labor hours etc… so that agreed profit, sales and market share targets are achieved in order to retain competitive position in industry.
Ensure an appropriate Customer Relationship Management (CRM) system is implemented featuring service response based on customer input, one-to-one solutions to customers’ requirements, tracking clients’ account history and customer behavior trends in order to increase customer loyalty and to ensure exemplary customer satisfaction.
Design and monitor implementation of the sales and delivery process and grooming of the sales teams in order to maximize the conversion of potential customers to sales.
Develop and implement a group wide warranty system to manage customer warranty issues at all customer touch points linking with Service Division warranty processes and providing quality feedback back through the supply chain.
Assess overall sales performance and identify appropriate sales promotion strategies to enhance sales and market share.
Plan and manage Local accessories fitment center, including workshop equipment and systems, in order that it operates in the most efficient manner and ensure MNSS fitment capacity meets market demand.
Liaise with Vehicle sales and Marketing teams to manage and maintain the successful transition of accessories fitment from overseas to local.
Build, maintain and develop effective relationships with TMC and key suppliers.
Monitor expenditures and review cost analysis in order to achieve cost effective operations.
Ensure the highest level of professional standards at all customer contact points in order to achieve the targeted customer satisfaction index.
Ensure that all Sales branches are properly maintained as per the set standards and space is well allocated, and ensure availability of accessories to meet the market demands.
Ensure adherence to health and safety procedures and standards in all areas of business.
Identify new business opportunities and conduct feasibility studies in order to introduce new lines of business and diversification of products, services, markets, facilities etc...
Report periodically on the business performance to management, track business KPIs and budgets, review analysis of activities, costs, operations and sales and data forecasting to determine the department progress towards stated goals and objectives, operations cost effectiveness, reduce waste, and take corrective measures as necessary.
Assist the Business Director in business decisions, meetings, management of resources, budgeting and financial analysis and reviews, setting of targets and corrective measures etc….
Maintain knowledge of developments trends and best practices in the area of Accessories and ensure full range of product is available to be offered to the market.
Formulate staff incentive policy and approve staff incentives on monthly basis.
People Management:
Prepare the manpower budget pertaining to required staffing levels, training and development, internal mobility and succession.
Identify objectives and KPIs, review the performance and potential of staff and make/approve decisions relating to appointment and termination, promotions and salary adjustments, disciplinary action, succession planning and development plans.
Ensure increasing levels of employee satisfaction and improve the efficiency of manpower.
Make requisite attempts to handle all grievances raised by subordinates in a prompt and effective manner.
Prepare periodic and ad hoc reports and presentations.
Document and maintain records of activities and process workflows on internal communication portals.
Adhere to Al-Sayer Group policies and health and safety regulations.
Perform other duties as requested by management.
Job Details
| Posted Date: | 2018-11-07 |
| Job Location: | Al Kuwait, Kuwait |
| Job Role: | Sales |
| Company Industry: | Automotive |
Preferred Candidate
| Career Level: | Management |
| Gender: | Male |
| Degree: | Bachelor's degree |
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