Jobs in Kuwait - career in Kuwait - vacancies in Kuwait-CUSTOMER COORDINATOR - Al Babtain Group-Jobs in Kuwait - career in Kuwait - vacancies in Kuwait
Job Purpose:
Contribute to the overall customer satisfaction through welcoming and interacting with potential customer as per company standards / best manner.
- Initiating the contact & make a positive impression.
- Interact with customers to determine needs, answer their queries, clarifications or particular inquires in hospitable manners, support for maintain and raising up customer experience trend.
- Boost customer service satisfaction by minimizing & handling complaints efficiently.
- Maintain a clean and groomed appearance, dressed in the standard uniforms.
- Pleasantly greet visitors/customers, determine nature and purpose of visit, and direct them to the specific destination.
- Act as the brand ambassador by interacting with customers in the lounge by guiding them, facilitating information on appointments, follow up on service / delays
- Guide customers to lounge area, offer hospitality.
- Answer calls & provide with relevant & clear information against all inquiries made by customers.
- Provide customers with business support materials such as handouts, catalogues, magazines when required and assist in any special request of guests.
- Set appointments for Service / Test drives & coordinate with Service Advisor / Sales team for smooth operation.
- Resolve customer queries promptly, within company guidelines, before escalating to higher level if necessary.
- Make sure Service / Showroom reception/waiting area & vehicles in the showroom are always clean & arranged properly; coordinate with cleaners or maintenance employees to perform any related issues.
- Use 5’S checklist to ensure quality is maintained in the showroom.
- Provide support during assessments & surveys conducted in order to enhance the customer satisfaction levels & brand image.
- Prepare related reports/data if required.
Job Details
| Posted Date: | 2018-10-08 |
| Job Location: | Al Farawaniyah, Kuwait |
| Job Role: | Customer Service and Call Center |
| Company Industry: | Automotive |
Preferred Candidate
| Career Level: | Entry Level |
| Gender: | Female |
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Jobs in Kuwait - career in Kuwait - vacancies in Kuwait-CUSTOMER COORDINATOR - Al Babtain Group-Jobs in Kuwait - career in Kuwait - vacancies in Kuwait
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