Jobs in Kuwait - career in Kuwait - vacancies in Kuwait-Service Manager - Al Mulla Group-Jobs in Kuwait - career in Kuwait - vacancies in Kuwait
Key Responsibilities
- To independently manage Service Center operations of a garage to ensure high service quality, achievement of garage service revenues and customer retention
- Assist Group Service Manager in formulating strategy and business plans for Service department
- Improve revenue generation by ensuring customer satisfaction and retention by ensuring professional vehicle service delivery to service customers (retail and fleet) in line with MMC standards
- Conduct regular random checks on service operations on the garage shop floor to check for compliance on all stages of the service cycle and provide on the spot feedback
- Analyze and track performance of productive and non-productive personnel employed in the garage by means of control sheets and efficiency reports generated by Accounts and customer feedback data received from other sources on a regular basis
- Schedule work and assign overtime tasks to personnel based on work requirements
- Drive performance improvements in the garage on internal audit and CSI parameters, Safety Health and Environment (SHE) norms
- Make requisite attempts to handle customer complaints in a prompt and effective manner and as per company policies and practices and escalate cases to his/her superior if required.
Job Details
| Posted Date: | 2018-09-06 |
| Job Location: | Al Kuwait, Kuwait |
| Job Role: | Maintenance, Repair, and Technician |
| Company Industry: | Automotive |
Preferred Candidate
| Career Level: | Mid Career |
| Degree: | Bachelor's degree |
To apply for this job click here
Jobs in Kuwait - career in Kuwait - vacancies in Kuwait-Service Manager - Al Mulla Group-Jobs in Kuwait - career in Kuwait - vacancies in Kuwait
Post a Comment