1. Collects data and information about patient care concerns, needs and problems and implement appropriate corrective actions.
2. Responds to customer requests and questions regarding services, products and account information.
3. Analyzes and rectifies customer concerns using established procedures.
4. Improves customer service quality results by studying, evaluating, and re-designing processes; establishing and communicating service metrics; monitoring and analyzing results; and implementing changes.
5. Responds to the needs of the patients by ensuring immediate action.
6. Ensures that the Department functions smoothly.
7. Supports employee involvement in decision making and problem solving, and facilitates dialogue between patients, physicians, nurses and administrative managers to resolve patient complaints and problems.
Job Details
| Posted Date: | 2018-10-01 |
| Job Location: | Al Kuwait, Kuwait |
| Job Role: | Customer Service and Call Center |
| Company Industry: | Medical/Hospital |
Preferred Candidate
| Career Level: | Management |
| Gender: | Female |
| Degree: | Bachelor's degree |
To apply for this job click here
Jobs in Kuwait - career in Kuwait - vacancies in Kuwait-Customer Service Manager - Canadian Medical Center-Jobs in Kuwait - career in Kuwait - vacancies in Kuwait
Post a Comment