Purpose & Scope:
Supervises day-to-day activities supporting the operation systems and equipment in liaison with business users and other IT departments.
Key Responsibilities:
1. Supervises daily monitoring, reporting, and maintenance of operating systems and equipment (servers, systems, ATMs, networks) by reviewing staff activities, adjusting priorities and re-scheduling work to meet operational demands. |
2. Performs system and hardware upgrades from a physical security and data entry perspective in liaison with business users and other IT departments. |
3. Collects and maintains an inventory of onsite and off-site back-up media, software releases, and software documentation ready for retrieval and utilization by business users upon request. |
4. Provides training/coaching to business users regarding amendments related procedures/documentation and as and when required. |
5. Participate in the various cross-functional committees/teams for multiple purposes to achieve optimal service efficiency. |
6. Generates and escalates periodic and requested reports ensuring accuracy and timely delivery. |
7. Maintains updated knowledge of rules, regulations and standards in the field and related matters of interest to the department. |
8. Performs other duties in line with scope of work and as assigned by the direct manager. |
Job Details
| Posted Date: | 2018-08-29 |
| Job Location: | Al Kuwait, Kuwait |
| Job Role: | Information Technology |
| Company Industry: | Banking |
Preferred Candidate
| Career Level: | Mid Career |
| Gender: | Male |
| Nationality: | Kuwait |
| Degree: | Bachelor's degree |
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