• Develop / re-engineer Business Processes aimed at improving business efficiency.
• Analyze process models coming from new and existing processes to identify the QMS requirements and gaps in defining the RACI within the process model by reviewing information with the process owners before documenting the process activities.
• Clear process activities’ confusions by interviewing different stakeholders of the same process as part of the process documentation reviews.
• Define key process performance and compliance indicators and agree on joint performance targets with process owners.
• Define appropriate process performance management tools (SLAs, OLAs, KPIs) and get cross-functional approvals. Measuring, monitoring and managing performances of business processes.
• Document and update documented process activities as per Ooredoo Kuwait’s documentation requirements.
• Facilitate changes to QMS documentation where Departments lack the capability.
• Align processes and procedures with the CE-driven changes to ensure the Customer journeys are reflected in the work practices of customer facing processes.
• Develop / re-engineer Business Processes aimed at improving business efficiency.
• Analyze process models coming from new and existing processes to identify the QMS requirements and gaps in defining the RACI within the process model by reviewing information with the process owners before documenting the process activities.
• Clear process activities’ confusions by interviewing different stakeholders of the same process as part of the process documentation reviews.
• Define key process performance and compliance indicators and agree on joint performance targets with process owners.
• Define appropriate process performance management tools (SLAs, OLAs, KPIs) and get cross-functional approvals. Measuring, monitoring and managing performances of business processes.
• Document and update documented process activities as per Ooredoo Kuwait’s documentation requirements.
• Facilitate changes to QMS documentation where Departments lack the capability.
• Align processes and procedures with the CE-driven changes to ensure the Customer journeys are reflected in the work practices of customer facing processes.
Job Details
| Posted Date: | 2018-06-06 |
| Job Location: | Al Kuwait, Kuwait |
| Job Role: | Marketing and PR |
| Company Industry: | Business Support |
Preferred Candidate
| Career Level: | Management |
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