The primary job function of the Area Manager is to ensure that the store/territory under him is meeting all the KPI facets whether that would be a sale, quality, customer service, employee development, cost control and the like. He will be handling a minimum of 3 stores and he is expected to showcase MBMA (Managing By Mobilizing Around) with timely follow through and involvement in daily business operations. He will directly report to the Director of Operation. He is expected to put his efforts in motivating the % ΔRΔBICΔ Team and Leadership to work within company’s SOP, culture, and passion for food and services.
TDRs:
• Lead his/her direct reports in upholding the passion and image of % ΔRΔBICΔ – everyday.
• Achieve area business KPIs (sales target, cost control, policies, customer engagement, food safety, etc)
• Reports business wellness through P&L, Material control, and other admin reports for continued business excellence and progress.
• Ensure that store managers and their staff on his area of responsibility maintain the unit as per the brand standards, being well organized and properly merchandised at all times and that all policies, procedures, and controls are followed the first time all the time.
• Responsible for ensuring that all brand initiatives are in place, dealing with challenges accordingly and professionally to ensure customer delight and loyalty.
• Conduct regular store visit for coaching managers and staff, provide feedback, succession planning and store evaluation as a whole. Handle employee or customer escalation as per business needs.
• Must have an in-depth understanding of the coffee trend and market to maintain competitive awareness by continuously monitoring the competition and proactively recommend business initiatives to maintain the business advantage. Negotiate with any stakeholder that may provide quick wins for the company.
• Lead subordinates successfully into productive working methods by setting an example and provide a two-way open and objective line of communication for store managers and staff.
• Coordinate with all interdepartmental leadership to achieve the brand’s strategic goals and objectives.
• Perform other duties as assigned
Job Details
| Posted Date: | 2018-03-28 |
| Job Location: | Al Kuwait, Kuwait |
| Job Role: | Hospitality and Tourism |
| Company Industry: | Catering/Food Services/Restaurants |
Preferred Candidate
| Career Level: | Management |
| Nationality: | United Arab Emirates; Albania; Austria; Australia; Bosnia and Herzegovina; Belgium; Bulgaria; Bahrain; Belarus; Canada; Switzerland; Czech Republic; Germany; Denmark; Estonia; Spain; Finland; France; Great Britain (UK); Greece; Croatia (Hrvatska); Hungary; Ireland; Iceland; Italy; Kosovo; Kuwait; Lithuania; Luxembourg; Latvia; Moldova; Montenegro; Macedonia; Netherlands; Norway; New Zealand; Oman; Poland; Portugal; Qatar; Romania; Serbia; Russian Federation; Saudi Arabia; Sweden; Slovenia; Slovak Republic; Ukraine; United Kingdom; United States |
| Degree: | Bachelor's degree |
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