Jobs in Kuwait - career in Kuwait - vacancies in Kuwait-Contact Center Agent - Call Center - Al Bahar United - Phono-Jobs in Kuwait - career in Kuwait - vacancies in Kuwait
Role Objective :
Provide efficient contact handling and contact management services across various channels supported by the contact center which includes, but are not limited to telephone, chat, Email and social media communications.
Job Duties & Responsibilities:
- Provide efficient support to customer service enquirers by ensuring contacts are answered promptly and meet the contact type handling targets set, whilst ensuring high customer satisfaction.
- Ensure that product knowledge is at sufficient levels to accurately advise customers on the entire range of Ooredoo products and services.
- Ensure that all contact types are answered to customer satisfaction and more complex ones are escalated as appropriate.
- Analyze and resolve customer queries and requests within set procedures.
- Undertake all procedures required by system and keep the database regularly updated.
- Report on customers’ issues and concerns relating to procedures and procedures and products to optimize marketing intelligence gathering.
- Proactively keep updated on new products, services, systems and work processes to provide efficient and quality customer service.
- Close sale, where possible, by matching customer requirements to products/services on offer to meet sales targets.
- Perform proactive outbound campaigns to customers to capture customer feedback, satisfaction on products/services. Convey complaint/trouble ticket status, collect debt.
- Handle other media contact types like email, chat etc. to handle customer contacts initiated through those channels.
- Provide customer feedback on social media channels to marketing department on comments relating to marketing promotions, pricing etc.
- Keep up to date with Ooredoo social media channels in order to support current promotions offered by our Social media team.
- Proactive take responsibility for self-improvement by staying well-informed of developments, knowledge and innovations in relevant field of expertise.
- Other duties as directed by supervisor or other superior.
Job Details
| Date Posted: | 2018-02-07 |
| Job Location: | Al Kuwait, Kuwait |
| Job Role: | Customer Service and Call Center |
| Company Industry: | Telecommunications |
Preferred Candidate
| Career Level: | Entry Level |
| Nationality: | United Arab Emirates; Bahrain; Djibouti; Algeria; Egypt; Iraq; Jordan; Comoros; Kuwait; Lebanon; Libya; Morocco; Mauritania; Oman; Palestine; Qatar; Saudi Arabia; Sudan; Somalia; Syria; Tunisia; Yemen |
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Jobs in Kuwait - career in Kuwait - vacancies in Kuwait-Contact Center Agent - Call Center - Al Bahar United - Phono-Jobs in Kuwait - career in Kuwait - vacancies in Kuwait
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