Responsibilities:
• Listen to customer orders attentively and tag them in the system without errors.
• Ensure customer commitments are met within the designated time frame by entering / updating customer orders on timely basis in transight /designated systems.
• Inform the customers on the available products to facilitate the upsell and cross sell of these products.
• Receive customer complaints, and tag them into the transight /available e-systems.
• Deal with angry callers and upset customers effectively and transfer them to relevant designated authorities.
• Receive customer inquiries and transfer to the concerned person/unit as required.
• Escalate customer issues to the relevant designated authorities.
• Provide customers with product and service information.
• Maintain customer database through timely updates as required by the system.
• Record all customer calls in the MIS without errors.
• Keep customers informed on special offers, promotions and marketing events.
• Follow up calls with drivers on delayed orders.
• Ensure professional communication to customers on delayed /amended orders.
Job Details
| Date Posted: | 2018-02-13 |
| Job Location: | Al Kuwait, Kuwait |
| Job Role: | Customer Service and Call Center |
| Company Industry: | Automotive |
Preferred Candidate
| Career Level: | Entry Level |
| Nationality: | United Arab Emirates; Bahrain; Djibouti; Algeria; Egypt; Iraq; Jordan; Comoros; Kuwait; Lebanon; Libya; Morocco; Mauritania; Oman; Palestine; Qatar; Saudi Arabia; Sudan; Somalia; Syria; Tunisia; Yemen |
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