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To build, maintain and enhance a CRM database in order to generate and analyse customer insights and develop CRM-driven initiatives.
Build and enhance CRM systems
- Build, maintain and enhance CRM database and maintain and update the database in collaboration with IT.
- Create / develop automated complex processes of business requirements within CRM system.
- Implement IT initiatives to develop the CRM system ensuring that the system provides meaningful insights to the business for decision making.
- Understand the business impact of the analysis made and communicate to concerned functions in order to assist in decision making process.
- Communicate with various business functions, and work with designated champions to collect and analyse data in order to successfully implement CRM-driven initiatives.
- Work with sales staff to develop campaigns and capture key learning’s.
- Communicate with the CRM In charge and with the business lines on CRM issues.
- Interact with Distribution (e.g., area managers, branch managers) on CRM issues in order to ensure a fast resolution of the same.
Internal Collaboration
Collaborate with other Retail Banking functions to understand business needs, solicit feedback in improving CRM systems and drive key initiatives.
Job Details
| Date Posted: |
2017-10-05 |
| Job Location: |
Al Kuwait, Kuwait |
| Job Role: |
Banking |
| Company Industry: |
Banking |
Preferred Candidate
| Career Level: |
Mid Career |
| Degree: |
Bachelor's degree |
Jobs in Kuwait - career in Kuwait - vacancies in Kuwait-Customer Relationship Management Specialist - Kuwait Finance House-Jobs in Kuwait - career in Kuwait - vacancies in Kuwait
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