Key Accountabilities
• Solve critical store operational problems including customers’ complaints, in order to ensure
operational effectiveness and to increase customers’ satisfaction
• Assist in recruiting and selecting shop staff by verifying job-fit and team-fit of candidates
• Manage annual allocated budget by monitoring expenditure up to set limits, optimising and reducing
costs where possible and reporting variances versus budget.
• Ensure the stock is effectively measured and controlled and manage order placement activities to
maximise sales and meet stock performance objectives
• Monitor the shop hourly revenue and prepare staff schedule accordingly in order to ensure that the
Shop/Department manpower is effectively matched to operational requirements in a cost effective
manner
• Prepare management information reports on store performance in order to allow informed decision making
• Ensure the effective communication of sales plans and targets to the Shop/Department team,
managing performance, developing and motivating employees, in order to ensure the highest levels of
performance and the achievement, or exceeding, of sales targets
• Evaluate on a bi-yearly basis the performance of the Customer Service Manager (for Virgin only), the
Assistant Manager, Department Manager, Sales Associates,Cashiers and Stock Keepers as per
company guidelines
• Manage Shop events and marketing activities by ensuring proper coordination with suppliers, media,
and other concerned parties
• Perform other shop related activities such as overseeing the shop merchandising, verifying the
cleanliness, display and maintenance of the Shop window, placing orders and other
Job Details
| Date Posted: | 2017-03-07 |
| Job Location: | Al Kuwait, Kuwait |
| Job Role: | Management |
| Company Industry: | Retail/Wholesale |
Preferred Candidate
| Career Level: | Management |
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