Responsibilities:
Strategic:
• Prepare annual plans and budgets to meet the Reconditioning Center strategic objectives.
• Monitor implementation of the annual plans and measure achievements of results against budgets and objectives and take corrective measures as appropriate.
• Recommend annual strategies in areas of Reconditioning Center services.
Operational:
• Review the work procedures and processes for Reconditioning Center and recommend improvements as and when required.
• Coordinate the activities with sales team in order to provide required support for promoting the certified car sales in line with the group strategies.
• Identify and recommend performance targets in terms of Reconditioning center revenue, CSI, product category and geographical area etc. based on factors such as Reconditioning center capacity, turn over trends and budgets, product mix etc.
• Monitor the operational problems that might arise from any section in the Reconditioning Center and provide solutions to escalated problems.
• Monitor the repair and recondition of vehicles for the Certified Car Sales and take corrective actions whenever required.
• Contribute to development and implementation of incentive schemes in order to uplift Reconditioning Center activities and increase profits.
• Contribute to the development and implementation of marketing plans such as new service launch events, promotions, advertising campaigns etc. to facilitate achievement of Reconditioning Center turnover and market share increase.
• Ensure the Reconditioning Center quality standards and promotional plans are understood and implemented at all levels to give optimum level of impact.
• Recommend equipment/s and material for Reconditioning Center in order to ensure maximum efficiency and state of art operations.
• Monitor the maintenance of all Reconditioning Center equipment/s.
• Establish and monitor the layout, facilities such as parking space and product bay design in order to increase Reconditioning center capacity and ensure smooth flow of Reconditioning center traffic.
• Ensure constant update and maintenance of customer database.
• Attend to and resolve escalated customer complaints in order to achieve targeted CSI and market image.
• Ensure adherence to housekeeping standards and safety of premises.
People Management:
• Identify, set and agree on KPIs and objectives.
• Prepare performance planning (PP) and conduct performance appraisal (PA) and PP/PA interviews including employee development plans and counsel employees on career progression opportunities and approve training requests.
• Recommend disciplinary actions and approve vacation and overtime.
• Identify staffing needs, participate in interviewing panels and take hiring decisions.
• Maintain and promote staff motivation by addressing employee grievances promptly and escalating when necessary and enforcing fair and equitable compliance with Group policies and procedures.
Job Details
| Date Posted: | 2016-11-24 |
| Job Location: | Al Kuwait, Kuwait |
| Job Role: | Management |
| Company Industry: | Automotive |
Preferred Candidate
| Career Level: | Management |
| Degree: | Bachelor's degree |
Apply Now - Jobs in Kuwait - Management Jobs in Kuwait - Search All Jobs
Post a Comment