- To handle all customer queries/requests for the full range of products and services offered by ensuring quality customer service in line with bank's quality standards are provided.
- Follow all relevant departmental and bank-wide policies, processes, procedures and instructions so that work is carried out in a controlled and consistent manner while delivering a high quality and cost effective service to customers.
- Ensure the assigned productivity and quality targets including, but not limited to, first call completion rate, talk/wrap time, calls transferred, calls abandoned, etc are achieved.
- Ensure sales targets (ie referrals) for packages, credit cards, personal loans, vehicle loans, and mortgages are achieved
- Respond to all customer requests regarding products and services offered and refer complex requests to Team Leader for action.
- Provide online services . card activations, card block, temporary limit increase eligibility analysis, disclosing accounts balance, lending applicants'' eligibility analysis.
- Ensure that logged cases are resolved within the established benchmarks.
- Liaise with branches and direct sales to enable the smooth processing of newly introduced clients as well as future cross selling of bank’s products while ensuring consistency and lack of overlap of activities.
Job Details
| Date Posted: | 2016-09-21 |
| Job Location: | Kuwait |
| Job Role: | Customer Service |
| Company Industry: | Banking |
Preferred Candidate
| Career Level: | Entry Level |
| Nationality: | Kuwait |
| Degree: | Bachelor's degree |
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