My manager is: Fresh Food Manager My job is: To support my manager to carry out production and replenishment to deliver a great customer service through coaching, communicating and co-ordinating activities in my section I Spend 45% of my time reviewing previous trade and planning staffing schedules 30% of my time reviewing performance and putting action plans in place to improve 15% of my time leading and coaching my team 10% of my time as OOH Manager I know I’ve done a great job if: • I achieve all my Key Performance Indicators • I consistently achieve great operating standards • Customers are satisfied with TSC Values offered • I achieve target availability during all trading hours • I achieve a green light for all Managing the Law audits • My team have the relevant coaching and training they need to deliver their jobs • My team Engagement Survey stores improve as a result of my leadership The people I need to work with are: Inside my function Store OOH Trading Managers Receiving Manager Scanning Coordinator Section Staff Outside my function Maintenance Manager / Technician Merchandising Representatives Local Authority Enforcement Officers Supplier Support Central Category Team Main Responsibilities: People / Employees - To consistently deliver TSC Values for our people • I ask for and action staff feedback • I acknowledge progress and celebrate success with my team and individuals • My team has an Engagement action plan that is reviewed and effectiveness is measured at a temperature check • I review my teams’ progress against objectives and Personal Development Plans in at least 1 Performance Review a year • I have a Personal Development Plan based on behavioral and technical needs • I support my team to attend work • I coach my team to improve standards • I regularly plan and review work with my team • I spot and develop talent ready for moves and appointments Customer - To consistently deliver TSC Values for our customers • I deliver the great customer Service • I implement high standards so products are always of the highest quality and staff are confident to reject poor quality products • I manage and resolve all customer complaints to a satisfactory conclusion Operations - To consistently deliver TSC Values for operations • I manage scheduling of my team so that they work the right hours to support the operation and I work the right hours to support them • I schedule production to meet trade patterns and check the my team follow the planned production order • I train my team to understand and follow continuous replenishment process • I implement replenishment and stock control routines to achieve maximum availability • I manage my team so they maintain a clean production environment • I manage stock loss within budget through effective routines • I liaise with my manager to plan for seasonal events and promotions in my area • I coach my team to keep back areas tidy, so that products are correctly stored and overstocks returned to the designated area • I participate in the store OOH Management rota • I support store ‘Rumble’ as part of my daily routine • I deliver Safe and Legal routines and coach my team to adhere to them at all times Finance - To consistently deliver TSC Values for finance • I maximize sales through availability and quality of products • I manage my financial Steering Wheel targets through achieving sales targets, payroll budget, stock results and controlling expenses • I manage section’s consumable behavior within budget
Job Details
| Date Posted: | 2016-06-23 |
| Job Location: | Al Kuwait, Kuwait |
| Job Role: | Management |
| Company Industry: | Retail/Wholesale |
Preferred Candidate
| Career Level: | Mid Career |
| Degree: | Diploma |
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