Job Purpose
The primary purpose of this role is to support the projects and business by Business Process Mapping and Business Process Reengineering and to support implementation of projects/initiatives.
Accountabilities
Process Analysis
• Data Collection, Analysis and Preparation of detailed documentation (process diagrams & reports)
• Identify and map key current processes, conduct gap analysis for processes, workflows and system applications
• Identifying the root of business problems and create strong and rational business cases for change/no
Process Re-design
• Facilitating the re-design of business processes including clarifying, identifying issues and facilitating changes to attain the highest levels of customer service, efficiency, control and compliance
• Facilitating sessions with customers to identify process improvements
• Identify inter-intra dept/third party relationships and dependencies in the project
• Identify issues and risks
Implementation
• Ensure and partner with the respective business owner / unit for the execution of “To Be” processes on the ground.
• Facilitate pilots and roll-outs
• Document process and policies for operations and new business procedures
Change Management
• Helping develop training courses, workshops and methods to support process management
Key Performance Indicators
• Process Maps and identified issues
• Significance of the identified issues and solutions to the overall business / project objectives
• Adherence to timelines and scope
Job Details
| Date Posted: | 2016-06-20 |
| Job Location: | Kuwait |
| Job Role: | Customer Service |
| Company Industry: | Banking |
Preferred Candidate
| Career Level: | Mid Career |
| Degree: | Bachelor's degree |
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