As a Centre Manager, you will oversee and direct the day to day operations of a 1 million plus sq.ft mixed used Centre and provide professional Property Management services for the Owner and investors of the Centre. This would include, but not be limited to, hiring and training of all personnel; establishing appropriate facility management procedures; overseeing the maintenance, security and cleaning of the facility; developing Investor relations and investor retention programs; establishing marketing and customer service programs; directing Investor fit-out and construction issues; interfacing/ developing relationships with local authorities for code compliance.
Job description is provided below:
- Develop a strategic business plan (SBP) for the property with the ultimate aim of driving traffic and sales at the Centre. Develop an annual property operating budget and capital budget based on the SBP. Present the same for approval to the Owners and obtain sign off. Ensure the property is managed within the approved budget.
- Ensure all signed agreements to invest and investment agreements are on record and its terms are being implemented through proactive communication and compliance. Have all investor documentation such as insurance, commercial license, signage license, franchise license and any other local documentation on record. Regularly follow up to ensure that this documentation is up to date.
- Ensure smooth functioning of the centre through a well coordinated security, maintenance and cleaning operation. Closely direct these functions and remain on top of issues that impact the operation of the Centre and provide leadership and guidance as and when required.
- Maximize financial returns through efficient management and control of operating costs, vacancy, accounts receivable and evaluate in relation to benchmarks.
- Present reports and supporting documentation for Owners which may require monthly management reports, re-forecasts, and budgets.
- Provide effective leadership and guidance to staff contributing to the development and successful implementation of the capital budget. Subsequently guide/ coordinate approved projects to complete on budget and on time.
- Maintain contact with Investors and be available to manage Investor issues. Have formal processes in place that foster Investor relations such as quarterly meetings, annual events and cooperative marketing programs. Enable Investor fit-out process to meet deadlines and prevent rent losses.
- Develop and implement a strategic marketing plan to drive traffic and sales. Enhance guest experience by maintaining an appropriate property image through customer service programs, concierge services and appropriate visual display and signage at the Centre.
- Oversee Investor, employee and guest safety. Ensure processes are in place that reduces risk to property and people. Ensure all supporting documentation are maintained and kept up to date to reduce liability for the Owner, Management Company and their assigns and subsidiaries.
- Follow established procedures and practices as set by the Owners and the company and ensure these are understood by the Management team and followed as required.
- Review manuals and established benchmarks and update on a regular basis. Ensure systems are in place to monitor performance against benchmarks such as traffic, sales, operating costs, utilities etc.
- Ensure training plans are in place and reviewed on a regular basis for both in-house and contract staff. Provide feedback to assist in the development of staff, promote/build a team based atmosphere and work ethic.
Cross-functional
- Work closely with the Chief Operating Officer, GM Operations and Chief Financial Officer on development and implementation of policies, procedures and reporting.
- Follow procedures set by the Owners on governance and financial approvals through the Owner’s finance organization.
- Liaise and consult regularly with Leasing Department and Lease administration team to ensure the Centre has the desired tenant mix and merchandising mix.
- Be an active participant in all development discussions and liaise closely with projects on implementations that would impact the operation of the Centre and impact metrics such as NOI, sales and traffic.
External
- Build strong relationship with partners/ suppliers/ contractors to obtain excellent service at the best price. Review performance of these external suppliers/ contractors regularly and act on concerns.
- Build strong relationships with Municipal Authorities, Fire Department and other Government and Non Government Organizations such as the tourist board, schools, universities etc. that need to be leveraged for the effective operation of the Centre.
Job Details
| Date Posted: | 2016-06-29 |
| Job Location: | Kuwait |
| Job Role: | Management |
| Company Industry: | Real Estate |
Preferred Candidate
| Career Level: | Management |
| Degree: | Bachelor's degree |
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