Job Objective
Greet and attend entering customers promptly and courteously according to the dealership policies and Mercedes-Benz brand image to achieve high customer satisfaction. Operate the showroom telephone switchboard and support the CRM Executive in general administrative tasks to facilitate smooth business operations.
Scope of Responsibility
1. Customer Reception
- Greet customers promptly and courteously address customer inquires.
- Direct customers to requested or next available Sales Executive.
- Look after customers in the event of waiting times and facilitate customer refreshments.
2. Telephone Operation
- Maintain reception telephone switchboard with up-to-date telephone list.
- Answer calls promptly, screen and forward inquiries to the appropriate sales staff.
- Schedule customer appointments and take messages as required by the customers.
- Support the implementation of CRM activities.
3. Customer Satisfaction
- Notify promptly the respective department and/or the Manager CRM in case of customer complaints.
4. Reception Administration
- Update promptly customer database with sales information if required.
- Record key activities of all customers and sales leads in the showroom log book.
- Keep reception area and front desk clean and organized at all times to give a positive customer impression.
- Display current product promotion materials in the showroom according to the dealership policies.
- Keep all point-of-sales information materials e.g. brochures, colour samples, specification stands etc up-to-date.
- Provide information about the Mercedes-Benz Collection.
5. Compliance
- Avoid conflicts of interest between your daily work and personal affairs and maintain a culture in which ethical conduct is recognized, respected and promoted.
- Respect and comply with the local law and Daimler rules, regulations, voluntary commitments and internal policies.
Job Details
| Date Posted: | 2016-05-29 |
| Job Location: | Kuwait |
| Job Role: | Secretarial |
| Company Industry: | Automotive |
Preferred Candidate
| Career Level: | Entry Level |
| Degree: | High school or equivalent |
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