Job Objective
Ensure that all vehicles are handed over in line with the expected standards and that all necessary vehicle preparation and documentation has been completed to guarantee high customer satisfaction.
Scope of Responsibility
1. Customer Vehicle Handover
- Prepare that vehicles are ready for handover as per an agreed schedule.
- Undertake final check of vehicle to ensure quality of preparation is in accordance with required standard.
- Ensure that all documentation has been prepared and is available at time of handover.
- Undertake vehicle handover, in line with company policy ensuring customer is fully aware of vehicle specification and has received & handed over all relevant documentation.
- Record customer feedback on handover and report any problems.
- Ensure that within their area of operation all company policies, procedures and minimum standards are met and adhered to.
- Keep handover area clean, tidy and professional.
2. Sales Process
- Follow up any problems with appropriate department notifying relevant sales staff of any likely delays in handover.
- Communicate with Sales Adminstration Retail-Team to coordinate deliveries.
- Provide on a weekly basis the delivery information to DMEL regional office for CSI follow up.
3. Customer Handling
- Handle all internal and external customers with courtesy.
- Customers to be offered all add-ons i.e. paint protection, accessory sales etc.
- Introduce customer to the service advisors at time of handover.
4. Compliance
- Avoid conflicts of interest between your daily work and personal affairs and maintain a culture in which ethical conduct is recognized, respected and promoted.
- Respect and comply with the local law and Daimler rules, regulations, voluntary commitments and internal policies.
Job Details
| Date Posted: | 2016-05-29 |
| Job Location: | Kuwait |
| Job Role: | Customer Service |
| Company Industry: | Automotive |
Preferred Candidate
| Career Level: | Mid Career |
| Degree: | High school or equivalent |
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