• Support and provide superior service via phones, e-mails, chat and faxes as a receiver and caller
• Use questioning and listening skills that support effective telephone communication.
• Use an effective approach to handle special telephone tasks like call transfers, taking messages, call backs, holds, interruptions, and unintentional disconnects.
• Understand the impact of attitude in handling calls professionally
• Effectively deal with job stress, angry callers, and upset customers
• Minimizing customers’ and Alghanim Electronic escalated complaints through providing professional service & support for individual and B2B customers
• Ensure proper escalation to any unresolved complaint, to avoid any delay in progressing and resolving customers reported complaints
• Use the most appropriate way to communicate with different behavior types on the telephone.
• Apply the elements of building positive rapport with different types of customers over the phone.
• Apply the proper telephone etiquette to satisfy various customer situations.
• Apply appropriate actions to effectively control a telephone call.
• Identify voice skills and how to enhance a good telephone presentation.
• Display ownership to additional tasks as demanded by superiors and meet commitment to customers
• Display Time flexibility towards shifts as per work floor requirements
Job Details
| Date Posted: | 2016-05-29 |
| Job Location: | Al Kuwait, Kuwait |
| Job Role: | Customer Service |
| Company Industry: | Retail/Wholesale |
Preferred Candidate
| Career Level: | Entry Level |
| Gender: | Male |
| Nationality: | Kuwait |
| Degree: | Diploma |
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