• Develop a staff performance evaluation tool to evaluate staff within 3 month. Then set objectives for staff to improve their skills.
• Develop and maintain Company Standards in regards to the Brand Image + Name, Food specification + Serving quantities, cleaning
• Develop and maintain Customer Service by training and monitoring staff performance on Meet and Greet, Respond to customer complaints, Handling tough customers
• Increase Sales By 10% every quarter by increasing speed of service and implementing suggestive selling techniques (upselling/cross-selling) to staff.
• Maintain Product Quality by maintaining overall customer complaints by five complaints a month.
• Maintain Monthly Actual Cost of Food to be less than 0.5% variance from the theoretical value.
• Labor Control (Scheduling, Deployment, Planning, Discipline)
• Food Ordering
• Inventory
• Waste Control
• Budgeting
• Compliance with government regulation
• Training
• Problem Solving
• Handling Admin work
• Able to work independently
Job Details
| Date Posted: | 2016-05-31 |
| Job Location: | Kuwait |
| Job Role: | Customer Service |
| Company Industry: | Catering/Food Services/Restaurants |
| Monthly Salary: | US $3,000 |
Preferred Candidate
| Career Level: | Management |
| Degree: | Bachelor's degree |
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