jobs
Jobs in Kuwait - career in Kuwait - vacancies in Kuwait-Senior Systems Engineer - Zak Solution-Jobs in Kuwait - career in Kuwait - vacancies in Kuwait
- Act as the technical interface with customers in regards to any inquiries concerned with implementations and support.
- Support, monitor or shadow engineer’s corrective maintenance visits ensuring it's taken efficiently and timely meeting client satisfaction.
- Lead/Support DataCenter engineers with installation activities, providing them guidance and ensuring that the implementation is up to the required standards and in accordance to the set milestones.
- Remote / On-site support our customers based on the need and customer's location.
- Investigate and identify the root cause of incidents.
- Escalate customer satisfaction problems to the Team Leader and Technical project manager whenever necessary.
- Provide third level support to the technical DataCenter engineers.
- Prepare and submits weekly and monthly progress report to the DataCenter team leader to clarify the current status and progress of assigned task.
- Participate/Shadow in project planning for all the technical aspects related to the team.
- Handle customers UATs.
- Handle and manage down time activities and its procedures.
- Provide technical training to new stuff and measure their capabilities.
- Responsible for personal and engineers’ development to meet business requirements.
- Prepare, compile and review the Project Technical. Documentations with the details of the installation for the as-built DOCs and submitting it to the team leader.
- Supervise the enrichment of the knowledge base system.
Job Details
| Posted Date: |
2022-10-18 |
| Job Location: |
Kuwait |
| Job Role: |
Information Technology |
| Company Industry: |
IT Services |
Preferred Candidate
| Degree: |
Bachelor's degree |
Jobs in Kuwait - career in Kuwait - vacancies in Kuwait-Senior Systems Engineer - Zak Solution-Jobs in Kuwait - career in Kuwait - vacancies in Kuwait
Post a Comment