Jobs in Kuwait - career in Kuwait - vacancies in Kuwait-ITSM Technical Consultant ( BMC Helix Product) - Diyar United Company-Jobs in Kuwait - career in Kuwait - vacancies in Kuwait
A) Accountabilities:
- Provide guidance to the organization on installing, updating, enhancing and repairing the ITSM system (BMC- Helix )
- Gather and assess customer needs by working closely with end users and business units.
- Analyze customers and business unit requirements and make recommendations.
- Identify the needs and requirements of the organization, create solutions to address end users and business units requirements.
- Define the performance standards and quality measurements for the technical set up.
- Support the employees in learning the ways of handling the ITIL Processes .
- Optimized Interaction, Incident, Problem, Change Management, Configuration Management, and Service Level management based on the ITIL framework. Starting up project for ITSM Manager and general compliance with Remedy -BMC Software portfolio.
- Design, Installation, Customization, and support of BMC-Helix products and Remedy –BMC Service Manager.
- Create and assist in the creation of document templates including reusable contents that related to implementation projects.
- Lead and manage implementation activities.
- Help maintain development, testing and staging environment of various management solutions used mainly for prototyping production’s environments.
Job Details
| Posted Date: | 2022-10-16 |
| Job Location: | Al Kuwait, Kuwait |
| Job Role: | Maintenance, Repair, and Technician |
| Company Industry: | IT Services |
| Monthly Salary: | US $4,000 |
Preferred Candidate
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Jobs in Kuwait - career in Kuwait - vacancies in Kuwait-ITSM Technical Consultant ( BMC Helix Product) - Diyar United Company-Jobs in Kuwait - career in Kuwait - vacancies in Kuwait
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