Jobs in Kuwait - career in Kuwait - vacancies in Kuwait-Contact Center Agent, Inbound - Al-Sayer Group-Jobs in Kuwait - career in Kuwait - vacancies in Kuwait
Job Summary:
- Provide professional customer tele-services by assisting customers in receiving their orders along with recommendation of available related products.
Responsibilities:
- Listen to customer orders attentively and tag them in the system without errors.
- Ensure customer commitments are met within the designated time frame by entering / updating customer orders on timely basis in transight /designated systems.
- Inform the customers on the available products to facilitate the upsell and cross sell of these products.
- Receive customer complaints, and tag them into the transight /available e-systems.
- Deal with angry callers and upset customers effectively and transfer them to relevant designated authorities.
- Receive customer inquiries and transfer to the concerned person/unit as required.
- Escalate customer issues to the relevant designated authorities.
- Provide customers with product and service information.
- Maintain customer database through timely updates as required by the system.
- Record all customer calls in the MIS without errors.
- Keep customers informed on special offers, promotions and marketing events.
- Follow up calls with drivers on delayed orders.
- Ensure professional communication to customers on delayed /amended orders.
Job Details
| Posted Date: | 2021-11-09 |
| Job Location: | Al Kuwait, Kuwait |
| Job Role: | Customer Service and Call Center |
| Company Industry: | Automotive Dealership & Distributor |
Preferred Candidate
| Career Level: | Mid Career |
| Gender: | Male |
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Jobs in Kuwait - career in Kuwait - vacancies in Kuwait-Contact Center Agent, Inbound - Al-Sayer Group-Jobs in Kuwait - career in Kuwait - vacancies in Kuwait
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