Conduct inbound and outbound activities within the Contact Centre in accordance with the agreed instructions and procedures.
• Answer and handle all feedbacks received from different contact channels and ensure they are registered in the respective records.
• Handle outbound activities (campaigns, surveys and follow up) according to the agreed procedure and instructions. • Completion of any assigned task given by the supervisor/Team Leader with efficient use of the Contact Centre tools in accordance with the quality standards.
• Ensure all pending feedbacks are completed and closed within the agreed service level and in accordance with the procedure manual.
• Follow the contact center phone standards and scripts when conducting or receiving phone calls through the hotline.
• Apply the elements of building positive rapport with different types of customers over the phone.
• Support other colleagues and supervisors to accomplish pending tasks when needed.
• Full compliance to the Contact Centre rules in the manner of attendance, pause sessions and daily target.
• Adherences to the monthly Contact Centre schedule and inform the supervisor about any swap in the schedule.
Job Details
| Posted Date: | 2021-10-14 |
| Job Location: | Al Farawaniyah, Kuwait |
| Job Role: | Customer Service and Call Center |
| Company Industry: | Retail & Wholesale |
Preferred Candidate
| Career Level: | Entry Level |
| Nationality: | United Arab Emirates; Bahrain; Djibouti; Algeria; Egypt; Iraq; Jordan; Comoros; Kuwait; Lebanon; Libya; Morocco; Mauritania; Oman; Palestine; Qatar; Saudi Arabia; Sudan; Somalia; Syria; Tunisia; Yemen |
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