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Jobs in Kuwait - career in Kuwait - vacancies in Kuwait-Call Center Agent / Team Leader (Female) - Kana Group -Jobs in Kuwait - career in Kuwait - vacancies in Kuwait
- In charge of running and managing the call center daily
- Set targets for the call center agents to meet up with the department goals
- Schedule and organize shift patterns for other team members to ensure that customers are never left unattended
- Understand all organization’s products, services, procedures, and guidelines and communicate same to all team members
- Prepare forecasts and targets for the call center
- Monitor all calls to ensure that due procedures and quality standards strictly adhere
- Facilitate and organize training sessions for all agents and participate in the recruitment of new call center agents
- Recommend and purchase gadgets to enhance job performance at the call center
- Conduct regular review of all call center agents performance and organize training sessions for underperformers
- Submit regular reports to management and seek new ideas and strategies to improve performance at the center
- Keep up with trends and happenings in the industry and ensuring adherence to industry standards
- Ensure that clients are kept happy and satisfied at all times by providing prompt responses and solutions to their challenges at all times
- Ensure a safe and harmonious working environment for all other team members and delegate duties to all team members.
Job Details
| Posted Date: |
2021-10-05 |
| Job Location: |
As Salimiyah, Kuwait |
| Job Role: |
Customer Service and Call Center |
| Company Industry: |
Medical Clinic |
Preferred Candidate
| Career Level: |
Entry Level |
| Gender: |
Female |
Jobs in Kuwait - career in Kuwait - vacancies in Kuwait-Call Center Agent / Team Leader (Female) - Kana Group -Jobs in Kuwait - career in Kuwait - vacancies in Kuwait
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