Jobs in Kuwait - career in Kuwait - vacancies in Kuwait-Call Center Agent-Jobs in Kuwait - career in Kuwait - vacancies in Kuwait
General
· Responding efficiently and accurately to emails and callers, explaining possible solutions and ensuring that the clients feel supported and valued.
- Managing large amounts of inbound and outbound calls and emails in a timely manner.
- Following call center “scripts” when handling different topics.
- Researching required information using available resources.
- Screening phone calls, Emails, inquiries and Requests.
- Engaging in active listening with callers, confirming or clarifying information and diffusing angry clients, as needed.
- Building lasting relationships with clients and team members based on trust and reliability.
- Utilizing software, databases, scripts, and tools appropriately.
- Understanding and striving to meet or exceed call center metrics.
Internal Clients’ Calls
- Being able to differentiate between emergencies that should be reported instantly and normal calls.
- Following up with employees if their complaints were solved or not.
External Clients’ Calls
- Handling and resolving customer Complaints regarding our products or services.
- Following up with clients if their complaints were solved or not.
- Making Random calls to customers to measure their level of satisfaction.
- Providing customers’ with products and services information.
- Identifying and escalating priority issues and reporting to the high-level management.
- Routing inbound calls to the appropriate resources.
Record-Keeping
- Keeping records of all conversations in our call center database
- Filing daily/weekly and Monthly Reports.
- Recording Details of comments, inquiries, complaints and actions taken.
- Entering new customer information in the system.
Reporting and Coordinating
- Compiling all data and information to prepare daily reports.
- Preparing and submitting daily/weekly/monthly reports or when required.
- Submitting reports to the concerned departments.
- Coordinating with internal departments.
- Coordinating appointments with employees who need to visit the head office.
Job Details
| Posted Date: | 2021-08-09 |
| Job Location: | Al Kuwait, Kuwait |
| Job Role: | Customer Service and Call Center |
| Company Industry: | Technical Maintenance & Repair |
Preferred Candidate
| Career Level: | Entry Level |
| Gender: | Male |
| Nationality: | Egypt; India; Lebanon; Syria |
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Jobs in Kuwait - career in Kuwait - vacancies in Kuwait-Call Center Agent-Jobs in Kuwait - career in Kuwait - vacancies in Kuwait
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