• Manage the team ensuring adequate cover for the shop floor for customer service opening & closing times, replenishment. Sending a month in advance to the team.
• Lead and be responsible on recruitment, interviews, selection, training and development of new employees
• Carry out annual performance reviews on each team member in order to manage and motivate individuals as well as providing clear direction and support
• Responsible for the induction and development of the team by providing on the job training and assessing progress, through written reviews and probations
• Train and develop the team to ensure they deliver outstanding customer service
• Reviewing the team performance providing immediate feedback (both positive and development) in order to recognize and praise excellent performance and to develop areas of need
• To identify and proactively manage any poor performance issues using appropriate company policy.
• Completing and updating all retail targets and communicate to the team.
• To ensure all HR and H&S policies and procedures are adhered to.
• To comply with Data Protection and GDPR regulations relevant to the business and ensure correct practice is adhered to.
• Support the Head of Retail by ensuring a consistent and exceptional standard of customer service in all retail locations
• Build a good supportive relationship with Head of Retail, the Buyer and the Management team.
• Communicate effectively both verbally and written.
Job Details
| Posted Date: | 2021-07-04 |
| Job Location: | Al Kuwait, Kuwait |
| Job Role: | Administration |
| Company Industry: | Retail & Wholesale |
Preferred Candidate
| Career Level: | Management |
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