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Jobs in Kuwait - career in Kuwait - vacancies in Kuwait-Patient Experience Officer - Health Assurance Hospitals Company- DHAMAN-Jobs in Kuwait - career in Kuwait - vacancies in Kuwait
- Interact with patients and their families to address concerns or special needs that may arise during their course of treatment.
- Document patient and family feedback that come in person, by the phone, web form, e-mail etc.
- Maintain the patient and family feedback database.
- Advise and assist patients/families understand/navigate the health system and care processes.
- Actively listen to patient/family concerns and link to internal and external resources
- Liase with the clinical team and administration to solve problems that patients may have.
- Respond to and investigate complaints and concerns and communicate identified issues to appropriate staff.
- Collect data about patient care problems, prepare reports, analyze trends, and report information to the Direct Manager.
- Facilitate, promote and advocate effective communication between patients and healthcare professionals.
- To resolve conflict and concerns.
- Work independently, referring to and liaising with clinical and non-clinical management, to ensure patients concerns and unacceptable standards of care are resolved appropriately, ensuring corrective action is taken.
- Facilitate the resolution of patient and family concerns with staff and physicians
Job Details
| Posted Date: |
2021-07-06 |
| Job Location: |
Al Kuwait, Kuwait |
| Job Role: |
Quality Control |
| Company Industry: |
Medical Hospital |
Preferred Candidate
Jobs in Kuwait - career in Kuwait - vacancies in Kuwait-Patient Experience Officer - Health Assurance Hospitals Company- DHAMAN-Jobs in Kuwait - career in Kuwait - vacancies in Kuwait
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