Strategic:
1. Formulate the retail business strategic plans and budgets identifying the long term direction for the business in order achieve business results.
2. Identify the strategic business and market trends, i.e. competitors and principals? activities, customers? behaviors, and ensure alignment of the various business components to these trends and formulate solutions to cope with market changes.
3. Participate in due diligence in order to assess the business implications for mergers and acquisitions and recommend solutions.
Operational:
1. Plan and Direct marketing and commercial activities, such as pricing, product mix, promotions, advertising and sales targets so that agreed profit, sales and market share targets are achieved.
2. Design and monitor implementation of the sales and delivery process and grooming of the sales teams in order to maximize the conversion of potential customers to sales.
3. Ensure that showrooms are properly maintained and space is well allocated, and that appropriate model mix, colors and categories/types of vehicles and accessories are displayed.
4. Ensure the highest level of professional standards at all customer contact points in order to achieve the target customer satisfaction index.
5. Resolve any escalated customer compliant in order to ensure Customer Retention and customer satisfaction index.
6. Recommend the product mix and specs to the Senior Business Director for placing orders based on market analysis, customers? preferences, projected sales volumes sales and optimum stock levels.
7. Ensure staff compliance with the Group policies and procedures.
8. Report periodically on the business performance to management, track business KPIs and budgets, review analysis of activities, costs, operations and sales and data forecasting to determine retail sales progress toward stated goals and objectives, operations cost effectiveness, reduce waste, and take corrective measures as necessary.
9. Maintain knowledge of developments trends and best practices in the area of industry and assure they are incorporated in the future business models of Al-Sayer Group.
People Management:
1. Prepare the manpower budget pertaining to required staffing levels, training and development, internal mobility and succession.
2. Identify objectives and KPIs, review the performance and potential of staff and make/approve decisions relating to appointment and termination, promotions and salary adjustments, disciplinary action, succession planning and development plans.
3. Ensure increasing levels of employee satisfaction and improve the efficiency of manpower.
4. Make requisite attempts to handle all grievances raised by subordinates in a prompt and effective manner. - Prepare periodic and ad hoc reports and presentations. - Document and maintain records of activities and process workflows on E-Synergy. - Adhere to Al-Sayer Group policies and health and safety regulations. - Perform other duties as requested by management.
Job Details
| Posted Date: | 2021-07-28 |
| Job Location: | Al Kuwait, Kuwait |
| Job Role: | Sales |
| Company Industry: | Automotive Dealership & Distributor |
Preferred Candidate
| Career Level: | Director/Head |
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