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Jobs in Kuwait - career in Kuwait - vacancies in Kuwait-Call Center Agent-Jobs in Kuwait - career in Kuwait - vacancies in Kuwait
- Ensures calls are answered within predetermined time scales and are with in a professional manner
- Handle customers' complaints and enquiries
- Liaise and coordinate with Service Provider to resolve customer issues
- Update the call center CRM system with all customer’s complaints on timely basis to ensure a fast retrieval of information as and when required.
- Handle stressed, angry and confused customers in the most positive way possible
- Interact with customers through chat and emails.
- Live Monitoring of the orders to ensure that the Service provider is following the KPIs set by the operations
- Perform other duties related to the job as assigned by the Direct Manager
Job Details
| Posted Date: |
2021-05-19 |
| Job Location: |
Kuwait |
| Job Role: |
Customer Service and Call Center |
| Company Industry: |
IT Services |
Preferred Candidate
| Career Level: |
Entry Level |
Jobs in Kuwait - career in Kuwait - vacancies in Kuwait-Call Center Agent-Jobs in Kuwait - career in Kuwait - vacancies in Kuwait
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