Jobs in Kuwait - career in Kuwait - vacancies in Kuwait-Services & Software Solution Manager - Alghanim Industries-Jobs in Kuwait - career in Kuwait - vacancies in Kuwait
Duties & Responsibilities:
- Sets up and maintains service desk, including managing service desk team members and evaluating desk efficiency with response time.
- Resolves service desk problems and improves current service desk methods to increase productivity and customer service.
- Monitors department issues and client complaints to define patterns and work to lessen those recurring issues.
- Regularly audits work being done and customer service being provided to ensure all standards are met and that repair work is carried out effectively, correctly, and thoroughly.
- Assists with or performs administrative tasks.
- Developing agreed solutiion architecture for deployment at client site thru the team and oversee successful implementation.
- Continously Build and Develop himself and the Pre & Post sales team to pitch solution to market.
- Attending Pre-sales meetings with the Sales Account Manager.
- Ensure to accept complete responsibility as well as accountability for solution management project.
- Develop and manage budget evaluation and report with regard to project.
- Introduce & build new solutons with Xerox & Non- Xerox products.
- Attain approval, track, update and report to management.
- Ensure to define roles plus responsibilities throughout entire team member involved with project.
- Involve business clients early during building solid relationships.
- Develop and manage direct relations with main stakeholders as well as subject matter experts.
- Ensure business solutions are commensurate with goals as well as priorities.
Requirements:
- PMP / PRINCE 2 Certification.
- Bachelor / Master in Computer Science, or relevant
- ITIL Certification
- Minimum 5 to 7 years of experience in Pre-Post Solutions.
- Previous experience in Xerox is a remarkable advantage
Job Details
| Posted Date: | 2021-04-27 |
| Job Location: | Kuwait |
| Job Role: | Information Technology |
| Company Industry: | IT Services |
Preferred Candidate
| Career Level: | Management |
| Degree: | Bachelor's degree |
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Jobs in Kuwait - career in Kuwait - vacancies in Kuwait-Services & Software Solution Manager - Alghanim Industries-Jobs in Kuwait - career in Kuwait - vacancies in Kuwait
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