Jobs in Kuwait - career in Kuwait - vacancies in Kuwait-Executive, Customer Complaint and Quality Assurance - Al-Sayer Group-Jobs in Kuwait - career in Kuwait - vacancies in Kuwait
Follow up on Customer Complaints to maintain and achieve high customer satisfaction index level. The responsibilities are:
- Classify and sort customer feedback entries collected from customer suggestion boxes from all branches, social media, website and Walk In customers.
- Generate complaints workflow for customers complaining through suggestion / complaints cards, translate, analyze and forward complaints to concerned Dept. / Business Unit for further action.
- Maintain and update Customer complaints system with necessary entries of complaints.
- Obtain feedback from concerned Dept. / Business Unit to assure proper monitor and corrective/preventive action taken.
- Audit and perform quality check input information/data in VOC.
- Assist Internal Audit by providing required information to conduct their field audit successfully, participate in the internal audit activities to check Audit's QMS as per requirements and criteria.
- Create a periodically summary report for all pending requests and submit it to Assistant Manager for review.
- Escalate cases manually for customer complaints received from Contact Center Dept. and ask for CR support when required.
- Highlight points which need to be added/improved for better performance on the current project for handling VOC.
- Coordinate and follow-up on delivery of the Capex/Non-Capex purchased items to the user depts. with suppliers and users, obtain further information on Capex, Non-Capex request items.
- Coordinate and follow-up with suppliers on getting quotations.
- Prepare Purchase Orders for the purchase requests /non capex items as per approved requests.
- Verify and approve Supplier Invoices received from various Departments against payment requests in system.
- Prepare payment requests for various supplier invoices, scan related invoices.
- Prepare Documentation for new/renewal of commercial licenses, municipality, fire dept. licenses etc.
- Arrange and prepare documents for the Document attestation from Chamber of Commerce.
- Maintain and update the List of licenses due for renewal and ensure related approvals, documentation, procedures are completed on time.
- Prepare periodic and ad hoc reports and presentations.
- Document and maintain records of activities and process workflows on internal communication portals.
- Adhere to Al-Sayer Group policies and health and safety regulations.
- Perform other duties as requested by management.
Job Details
| Posted Date: | 2021-02-15 |
| Job Location: | Al Kuwait, Kuwait |
| Job Role: | Customer Service and Call Center |
| Company Industry: | Automotive Dealership & Distributor |
Preferred Candidate
| Career Level: | Mid Career |
| Nationality: | United Arab Emirates; Bahrain; Djibouti; Algeria; Egypt; Iraq; Jordan; Comoros; Kuwait; Lebanon; Libya; Morocco; Mauritania; Oman; Palestine; Qatar; Saudi Arabia; Sudan; Somalia; Syria; Tunisia; Yemen |
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Jobs in Kuwait - career in Kuwait - vacancies in Kuwait-Executive, Customer Complaint and Quality Assurance - Al-Sayer Group-Jobs in Kuwait - career in Kuwait - vacancies in Kuwait
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