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Jobs in Kuwait - career in Kuwait - vacancies in Kuwait-Call Center - Kuwait Hospital-Jobs in Kuwait - career in Kuwait - vacancies in Kuwait
- Answer all inbound calls from clients and other external/ internal parties within Corporate Office and Business Units in an efficient and professional manner .
- Utilize Appointment system to schedule, change or cancel appointments, register patients and accurately, document all patient requests and information within set guidelines.
- Interacts with patients and other parties to answer telephone inquiries, make appointments, troubleshoot problems, provide information and evaluate patient needs over the telephone.
- Respond to incoming phone requests from patients and internal staff with courteous and accurate information.
- Maintaining Patient Confidentiality.
- Excellent Patient Services as to all callers and inquiries per set standards.
- Direct calls to the appropriate offices and parties.
- Act as a liaison with patients, general practitioners, health care professionals, and patient's family members in a compassionate and kind manner.
- Seek and communicating information between patients and other staff members, and providing them with updates as needed.
- Problem situations are to be resolved appropriately and independently.
- Make sure Supervisor and Managers are informed of any unusual and significant issues that may affect patient satisfaction, timeliness of services or reimbursement or general patient flow
- Schedule different types of appointments for clients and other external/ internal parties, depending on their needs and provide advice to clients who requires assistance as needed.
- Assist clients over the phone with requests such as appointment information, rescheduling an existing appointment.
- Refer clients’ complaints to the concerned department to ensure complaints are resolved in a timely manner within the stipulated timeline with high efficiency and effectiveness, in order to maintain customer satisfaction.
- Prepare periodic reports of all complaints to be submitted to the Customer Service Manager in order to record, track and recognize customer’s complaint trends and keep a detailed record of this information in order to minimize recorded issues in future.
- Update the call centre filing system with all customer’s complaints on timely basis to ensure a fast retrieval of information as and when required.
- Develop, maintain and update clients’ files with their latest information in terms of address, telephone number, company name, etc.
- Perform other duties related to the job as assigned by the Direct Manager.
Job Details
| Posted Date: |
2020-11-10 |
| Job Location: |
Al Kuwait, Kuwait |
| Job Role: |
Customer Service and Call Center |
| Company Industry: |
Medical Hospital |
Preferred Candidate
Jobs in Kuwait - career in Kuwait - vacancies in Kuwait-Call Center - Kuwait Hospital-Jobs in Kuwait - career in Kuwait - vacancies in Kuwait
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