Jobs in Kuwait - career in Kuwait - vacancies in Kuwait-Call Center Supervisor - GULF ENGINEERING COMPANY-Jobs in Kuwait - career in Kuwait - vacancies in Kuwait
Typical Work Activities
- Ensure that the customer calls are handled and answered in a timely manner.
- Conduct periodic surveys of customers and potential customers to ensure quality control
- Monitor business and process metrics to measure and manage customer service effectiveness.
- Provide coaching and assistance to call center agents on an ongoing basis.
- Communicate company goals to associates so every employee understands his or her role.
- Maintain communication with customers via emails, phone calls, mails, etc.
- Prepare documentation and reports on routine customer correspondence.
- Process weekly reports for submission to management.
- Oversee and ensure conflict resolution between associates and customers.
- Ensure that all employees follow the company’s best practices for call center management and operations.
- Educate customers about organization’s products or services.
Job Details
| Posted Date: | 2020-07-13 |
| Job Location: | Al Farawaniyah, Kuwait |
| Job Role: | Customer Service and Call Center |
| Company Industry: | Mechanical Engineering; Electrical Engineering |
Preferred Candidate
| Career Level: | Mid Career |
| Gender: | Male |
| Nationality: | United Arab Emirates; Bahrain; Djibouti; Algeria; Egypt; Iraq; Jordan; Comoros; Kuwait; Lebanon; Libya; Morocco; Mauritania; Oman; Palestine; Qatar; Saudi Arabia; Sudan; Somalia; Syria; Tunisia; Yemen |
| Degree: | Bachelor's degree |
To apply for this job click here
Jobs in Kuwait - career in Kuwait - vacancies in Kuwait-Call Center Supervisor - GULF ENGINEERING COMPANY-Jobs in Kuwait - career in Kuwait - vacancies in Kuwait
Post a Comment