Jobs in Kuwait - career in Kuwait - vacancies in Kuwait-Customer Service Officer-Jobs in Kuwait - career in Kuwait - vacancies in Kuwait
Job purpose :
Responsible for serving the company clients by answering incoming calls and guest patients inquiries and questions, make/reschedule appointments, handle & follow up complaints within the company Medical Centres to ensure high customer satisfaction
Key Roles and Responsibilities
Policies & processes
- Implement Customer Service policies and follow the set processes in order to achieve the Department’s objectives.
Customer Service Activities
- Organize the Primary Healthcare Centre administration processes by making appointments and scheduling visits for the patients to ease providing the required medical treatment.
- Responsible for answering Primary Healthcare Centre phone calls including checking with relevant Physicians and confirming appointments, taking appropriate messages, and answering multi-line telephone.
- Greet patients & their families, direct them to specific destinations within the primary healthcare centre, and assist them in automated queue registration.
- File and retrieve medical and non-medical documents, records, reports and correspondences as requested.
- Open / sort incoming correspondences, including faxes and mail.
- Responsible for Primary Healthcare Centre statistical analysis tasks, summarizing relevant statistical results, and implementing statistical methods for the issuance of the company Primary Healthcare Centre statistical reports.
- Organize and maintain payment forms and received cash, reconcile invoices and money at the end of the day, and coordinate with the Accounting Section on cash management.
- Contact IT section and report any queue malfunctions faced during the patients’ daily transactions.
- Report any facility maintenance complaints to the Admin & Facility Management Supervisor in order to be handled by the Facility Maintenance Team.
Reports
- Prepare and submit reports that cover all Customer Service activities, and other related fields for the management as required.
Job Details
| Posted Date: | 2020-06-23 |
| Job Location: | Al Kuwait, Kuwait |
| Job Role: | Customer Service and Call Center |
| Company Industry: | Medical Hospital |
Preferred Candidate
| Career Level: | Mid Career |
| Degree: | Bachelor's degree |
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Jobs in Kuwait - career in Kuwait - vacancies in Kuwait-Customer Service Officer-Jobs in Kuwait - career in Kuwait - vacancies in Kuwait
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