Jobs in Kuwait Customer Service Manager #Jobs_in_Kuwait

Jobs in Kuwait - career in Kuwait - vacancies in Kuwait-Customer Service Manager-Jobs in Kuwait - career in Kuwait - vacancies in Kuwait

  • Develop the strategic objectives & KPIs as per the Direct Manager directions in line with Company's overall approved strategy to achieve primary goals, in addition to setting individual objectives where applicable.

  • Aim at achieving the operating results of the customer service department and ensure that appropriate measures are in place to achieve targeted objectives, reduce risk and make accurate decisions.

  • Develop the Customer Services Department’s policies & processes in line with Company's standards and the state of Kuwait’s laws, and regulations and ensure proper implementation of the same.

  • Develop and implement customer service strategy which provides total customer satisfaction and meets Company's Corporate Objectives.

  • Ensure all customers have accurate and timely information about Company services and assure the reliability and validity of Customer complaint feedback and accurate customers files.

  • Manage all activities related to Call Centre function and direct the activities of Call Centre Staff.

  • Identify and implement new working processes to improve the efficiency, effectiveness and quality of Customer Services.

  • Review reports of all customer complaints analyse the records to recognize customer’s complaint trends.

  • Ensure Customer Service staff adhere to the privacy and dignity of customers and assure customer confidentiality at all times.

  • Conduct frequent quality assurance audits of Call Centre staff as well as ensure that the Call Centre staff meet the department policies and procedures.

Job Details

Posted Date: 2020-05-26
Job Location: Al Kuwait, Kuwait
Job Role: Customer Service and Call Center
Company Industry: Healthcare, other

Preferred Candidate

Career Level: Management
Degree: Bachelor's degree

Jobs in Kuwait - career in Kuwait - vacancies in Kuwait

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Jobs in Kuwait - career in Kuwait - vacancies in Kuwait-Customer Service Manager-Jobs in Kuwait - career in Kuwait - vacancies in Kuwait

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