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Jobs in Kuwait - career in Kuwait - vacancies in Kuwait-Customer Service Manager-Jobs in Kuwait - career in Kuwait - vacancies in Kuwait
- Develop the strategic objectives & KPIs as per the Direct Manager directions in line with Company's overall approved strategy to achieve primary goals, in addition to setting individual objectives where applicable.
- Aim at achieving the operating results of the customer service department and ensure that appropriate measures are in place to achieve targeted objectives, reduce risk and make accurate decisions.
- Develop the Customer Services Department’s policies & processes in line with Company's standards and the state of Kuwait’s laws, and regulations and ensure proper implementation of the same.
- Develop and implement customer service strategy which provides total customer satisfaction and meets Company's Corporate Objectives.
- Ensure all customers have accurate and timely information about Company services and assure the reliability and validity of Customer complaint feedback and accurate customers files.
- Manage all activities related to Call Centre function and direct the activities of Call Centre Staff.
- Identify and implement new working processes to improve the efficiency, effectiveness and quality of Customer Services.
- Review reports of all customer complaints analyse the records to recognize customer’s complaint trends.
- Ensure Customer Service staff adhere to the privacy and dignity of customers and assure customer confidentiality at all times.
- Conduct frequent quality assurance audits of Call Centre staff as well as ensure that the Call Centre staff meet the department policies and procedures.
Job Details
| Posted Date: |
2020-05-26 |
| Job Location: |
Al Kuwait, Kuwait |
| Job Role: |
Customer Service and Call Center |
| Company Industry: |
Healthcare, other |
Preferred Candidate
| Career Level: |
Management |
| Degree: |
Bachelor's degree |
Jobs in Kuwait - career in Kuwait - vacancies in Kuwait-Customer Service Manager-Jobs in Kuwait - career in Kuwait - vacancies in Kuwait
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