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Jobs in Kuwait - career in Kuwait - vacancies in Kuwait-Call Center Team Leader (priority for Kuwaiti nationals)-Jobs in Kuwait - career in Kuwait - vacancies in Kuwait
- Defines user requirements; establishes technical specifications, and customer-service standards; contributes information and analysis to organizational strategic plans and reviews
- Develops call center systems by developing customer interaction and voice response systems, plans and controls implementations.
Maintains and improves call center operations by monitoring system performance; identifies and resolves problems; prepares and completes action plans; system audits and analyses;
- Manages system and process improvement and quality assurance program.
- Accomplishes call center human resource objectives by supporting recruitment, selection, orientation, training, of the Team.
- Administers scheduling systems; communicating job expectations; planning, monitoring, appraising, and reviewing job contributions
- Prepares call center performance reports by collecting, analyzing, and summarizing data and trends.
- Accomplishes organization goals by accepting ownership for accomplishing new and different requests.
Job Details
| Posted Date: |
2020-05-28 |
| Job Location: |
Al Kuwait, Kuwait |
| Job Role: |
Customer Service and Call Center |
| Company Industry: |
FMCG |
Preferred Candidate
| Career Level: |
Mid Career |
| Degree: |
Bachelor's degree |
Jobs in Kuwait - career in Kuwait - vacancies in Kuwait-Call Center Team Leader (priority for Kuwaiti nationals)-Jobs in Kuwait - career in Kuwait - vacancies in Kuwait
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